BOOKING TERMS AND CONDITIONS
These Booking Conditions set out the terms on which you contract with us for the arrangement and delivery of travel arrangements for your tour. By making a booking with us, you acknowledge that you have read, understood and agree to be bound by these Booking Conditions. We reserve the right to change these Booking Conditions at any time prior to you making a booking request.
“You” and “Your” means all persons named in a booking (including anyone who is added or substituted at a later date). “We”, “us”, “our”, “SWT” and “Sisterhood Women’s Travel” means the Trustee for the CJS Family Trust.
SISTERHOOD PLEDGE
Sisterhood Womens Travel provides women with the opportunity to connect with other like-minded women and the expectation when travelling is that all travellers will abide by our Sisterhood Pledge:
We are a community of women bound by a love of travel. Whilst our journey may not be the same, you pledge to encourage and support those around you.
You pledge to be a responsible tourist. You will leave nothing but footprints and take home only fantastic memories and photos.
Sometimes circumstances dictate unexpected changes. You pledge to delight in the good and accept those things you cannot change.
Sisterhood Womens Travel offers all travellers a sense of belonging and connection. You accept that every woman on tour has a right to feel safe and accepted.
BOOKINGS
A booking request is accepted when we issue a written booking confirmation and you have paid your deposit. It is at this point that a contract between us and you comes into existence subject to these Booking Conditions. We reserve the right to decline any booking at our discretion. No employee of ours other than an authorised representative has the authority to vary or omit any of these Booking Conditions or to promise any discount or refund.
SERVICES
A booking request is accepted when we issue a written booking confirmation and you have paid your deposit. It is at this point that a contract between us and you comes into existence subject to these Booking Conditions. We reserve the right to decline any booking at our discretion. No employee of ours other than an authorised representative can vary or omit any of these Booking Conditions or promise any discount or refund.
TOUR HOSTESS RESPONSIBILITIES
A Sisterhood Tour Hostess will accompany you on tour and is available to provide support and encouragement to the group and is responsible for the overall management of the tour. Our Tour Hostess is not a specialised Tour Guide and as such there is no requirement for our Tour Hostess to have travelled to the relevant destination.
PRICES AND EXCLUSIONS
PRICING
Prices stated are "from" in Australian Dollars ($AUD) with the most up-to-date pricing available on our website. The price includes airfares, accommodation, transportation and other inclusions as per the published itinerary.
SWT operates on the basis of fluid pricing. This is the practice within the travel industry where pricing changes due to various factors including, but not limited to changing airfares, currency fluctuations, and availability of product. We reserve the right to change our prices without notice. This can mean that different passengers on the same tour may have been charged different prices.
GROUP FLIGHTS
As we are a Melbourne-based tour company, in keeping with our group ethos we include economy airfares departing Melbourne that require minimum numbers to operate. As such a $500 land-only surcharge will apply to any traveller who wishes to arrange their airfares outside of the airline group flights. Some of these airfares have limited capability for seat allocations and may/may not be frequent flyer accruable. Any airfare upgrade pricing will be subject to achieving minimum numbers on our group airfare and in the event we do not reach group airfare minimum numbers, upgrade prices may change due to availability.
Our tour itineraries are based on Melbourne departure flights. Where possible, we will arrange flights to join our tours from anywhere in Australia (and the world!) but cannot guarantee that you won't miss any sightseeing, activity or accommodation due to differing arrival/departure times. You acknowledge that you will not be entitled to any refund for missed arrangements and may incur additional costs including transfers and additional accommodation.
EXCLUSIONS
Costs associated with passports, visas, vaccinations, insurance, meals (other than those stipulated), emergency evacuation costs, gratuities, any flights not stated and all items of a personal nature are not included.
PRICE VARIATIONS
We reserve the right to vary the cost of your travel arrangements prior to commencement for circumstances beyond our control such as the imposition of fuel surcharges or new or amended Government charges.
We also reserve the right to vary the cost of your travel arrangements due to currency fluctuations. However, we will not vary the cost for currency fluctuations once full payment has been received by us and we will absorb the first 2% of any negative currency fluctuation.
If we impose a surcharge of more than 10% of the cost of your travel arrangements, you may cancel your travel arrangements and receive a full refund of payments made for those arrangements. You must exercise this right within 14 days after receipt of a surcharge invoice.
PAYMENTS
PAYMENT SCHEDULE
International Payments are required as follows:
35% deposit per person is required within 7 days (unless otherwise stated) of us accepting your booking;
35% instalment per person is due by 120 days before the commencement of your travel arrangements. Please note that if you book within 120 days prior to commencement, the deposit is 60%.
Final payment is due by 90 days before commencement.
Domestic Payments may have differing payment deadlines which will be detailed on your tour statement..
Important Notes:
We may not hold any services for you until we receive payment of your deposit, meaning that services may become unavailable or prices may increase, in which case you will be responsible for paying the increased price, and we will not be responsible if services become unavailable.
Some tours or particular arrangements may require payment earlier or in additional instalments and this will be advised once confirmed with the supplier.
Booking requests made within 90 days of commencement require full payment upon confirmation. A late booking fee of $100 per person applies to late bookings
If a tour is at capacity, but we are still able to confirm your place, then full payment is required upon confirmation.
If you fail to make payment by the due date, we will remind you to make payment. In addition to the payment, you will also be responsible for any costs imposed on us by suppliers resulting from late payment. If we do not receive payment within 7 days after the reminder, you will be deemed to have cancelled your booking.
FORMS OF PAYMENT
We accept direct deposit or credit card payments - Visa/Mastercard/AMEX payment. Varying Credit Card Surcharges apply depending on the type of card. All credit card surcharges are non-refundable in the event of cancellation. Sisterhood Womens Travel is registered with “AFTA- Australian Federation of Travel Agents”, who have an approved credit card payment gateway called TravelPay which offer the highest level of banking security compliance to protect your card details.
For convenience, our direct deposit details are:
Sisterhood Womens Travel
Bendigo Bank
BSB 633 000
Account Number 152276101
Please make reference to your payment by surname.
Individual payment plans outside our usual payment schedule are welcome with an additional once-off $95.00 processing fee.
CANCELLATIONS BY YOU
You may cancel your booking by giving written notice to us. Cancellation fees and charges will be levied as follows:
Any amounts we have paid or have contractually committed to pay to third parties to deliver your travel arrangements which we cannot reasonably recover (for example payments made or due to airlines or ground operators);
Where we or our related companies directly control any of the services included in your travel arrangements (for example, accommodation, vessels, transportation, guides), a reasonable amount attributable to such services which we reasonably determine we cannot resell;
A fee which is the greater of the deposit and 25% of the booking value to compensate us for work performed and associated overheads up until the time of cancellation (including work performed in connection with your travel arrangements prior to your booking) and our loss of expected profit; and
A fee which is greater of $250 and 5% of the booking value to compensate us for processing the cancellation and any associated refund.
Cancellation fees and charges will not exceed payments received by us at the time of cancellation. If after the application of these fees and charges, there is a surplus of payments you have made to us, we will refund this to you within a reasonable time.
Any payments we have made to third parties will only be refunded to you once we have deducted the above cancellation fees and charges and once we have actually recovered the amounts from the third parties. As we will be subject to third-party terms and conditions, we make no guarantee that we will be able to make recoveries.
For group departures, a transfer of a confirmed booking to another departure date is deemed to be a cancellation of the original booking.
ILLNESS OR VACCINATION STATUS PREVENTING TRAVEL
If due to any illness, suspected illness or failure to satisfy any required tests or vaccination requirements:
(a).an airline or other common carrier refuses you carriage;
(b) a hotel or vessel refuses to accommodate you; or
(c) we or our suppliers (acting reasonably) exclude you from the trip
and you are consequently prevented from commencing or continuing your trip, then:
If you have already commenced your trip, we will provide you with reasonable assistance to arrange alternative travel arrangements or to continue the trip. This will be at your cost. If you have not commenced your trip then we regret we will not be in a position to provide such assistance.
We will not be liable to refund the cost of your trip (or any part of it) because we have already paid (or committed to pay) suppliers and we have already performed significant work preparing for the delivery of your trip and servicing your booking.
We will not be responsible for any other loss or loss you incur in connection with your booking (for example, airfares and visa expenses) if you are prevented from commencing or continuing your trip in these circumstances.
We strongly encourage you to purchase travel insurance that adequately responds to cancellations and curtailments associated with illness and other unforeseen events as soon as you have paid your deposit.
OTHER CANCELLATIONS
In these Booking Conditions, the term Force Majeure means an event or events beyond our control and which we could not have reasonably prevented and includes but is not limited to (a) natural disasters (including not limited to flooding, fire, earthquake, landslide, volcanic eruption), adverse weather conditions (including hurricane or cyclone), high or low water levels; (b) war, armed conflict, industrial dispute, civil strife, terrorist activity or the threat of such acts; epidemic, pandemic; (d) any new or change in law, order, decree, rule or regulation of any government authority (including travel advisories and restrictions).
FORCE MAJEURE PRIOR TO TRAVEL
in our reasonable opinion we (either directly or through our employees, contractors, suppliers or agents) consider that your travel arrangements cannot safely or lawfully proceed due to a Force Majeure event; or
you give us notice no more than 14 days prior to the commencement of your booked travel arrangements that you cannot reasonably make use of them due to a Force Majeure event (for example due to border closures)
then we may:
(a) reschedule your travel arrangements, but only if you are agreeable to the rescheduled arrangements; or
(b) cancel your travel arrangements, in which case our contract with you will terminate.
If we cancel your travel arrangements, neither of us will have any claim for damages against the other for the cancelled arrangements. However, we will either:
(a) issue you with a credit equal to payments received by us for the cancelled travel arrangements, redeemable within 24 months of issue against any travel services offered by us; or
(b) refund payments attributable to the cancelled travel arrangements less: (a) unrecoverable third-party costs and other expenses incurred by us for the cancelled travel arrangements; (b) overhead charges incurred by us relative to the price of the cancelled travel arrangements; and (c) fair compensation for work undertaken by us in relation to the cancelled travel arrangements until the time of cancellation and in connection with the processing of any refund.
Please note that our ability to issue you with credit may be dependent on our suppliers issuing corresponding credits to us. We cannot guarantee that our suppliers will issue corresponding credits and so in such circumstances, we may opt to pay you a limited cash refund as outlined.
FORCE MAJEURE DURING TRAVEL
If due to Force Majeure we cancel travel arrangements after your trip has commenced, we will provide you with a refund of recovered third party costs for cancelled travel arrangements only.
FORCE MAJEURE - GENERAL
Were a limited cash refund is to be paid by us, we will use reasonable endeavours to recover payments from third parties attributable to your booking, but we make no guarantee that we will be able to recover these payments either partially or at all. If after we have paid you a limited cash refund (or after we determine that no cash refund is currently payable) we recover payments from third parties attributable to your booking, then we will pass on this payment to you.
We will not be responsible for any other loss or loss you incur in connection with your booking (for example, airfares and visa expenses) if your trip or particular travel arrangements are cancelled due to an event of Force Majeure.
If we provide you with any alternative services or assistance where travel arrangements are cancelled or rescheduled due to Force Majeure, then you agree the amount to be refunded to you will be reduced by the value of these services and assistance.
You acknowledge that the terms in this section are reasonably necessary to protect our legitimate business interests. We strongly encourage you to purchase travel insurance that adequately responds to cancellation and rescheduling risks associated with Force Majeure events as soon as you have paid a deposit.
MINIMUM NUMBERS
All tours are subject to a minimum number of passengers travelling. We will notify you no less than 28 days prior to travel if minimum numbers have not been achieved.
If a tour fails to achieve minimum numbers, the tour may be cancelled or may be escorted by a local guide from the time you arrive at your destination rather than by an Australian-based hostess. If the trip is cancelled, we will at your election refund all payments made (less credit/debit card process fees) or credit payments towards alternative arrangements.
We will not be responsible for any other travel arrangements affected by, or any additional costs incurred, due to cancellation in these circumstances – for instance, flights booked independent of the trip package, travel insurance or visa expenses.
AMENDMENTS BY YOU
We will endeavour to accommodate amendments and additional requests before your departure. You acknowledge that these may not be possible to fulfil, and for group departures, a transfer of a booking to a different departure is deemed a cancellation. An amendment fee of $100 will be levied to cover communication and administration costs for any changes to bookings. You will also be required to pay any additional costs charged by suppliers. After departure, no amendments are possible including airfare upgrades.
AMENDMENTS BY US
Prior to travel
Occasionally, we may need to make amendments or modifications to the itinerary and its inclusions and you acknowledge our right to do this. If we become aware of a significant change to your itinerary or its inclusions prior to the commencement of your trip (where the trip can still proceed), then we will notify you within a reasonable time and you may elect to:
(a) proceed with the trip – if in our reasonable opinion, the changes result in a reduction in the value of services, then we will refund you an amount attributable to the reduction determined by us acting reasonably; or
(b) cancel your trip, in which case we will refund you all payments received by us at that time.
(c) If you do not make an election in writing within 7 days of us notifying you of the significant change, then you will be deemed to have elected to proceed with the trip.
During travel
You acknowledge that the itinerary, modes of transport, accommodation and/or the trip’s inclusions may need to change during your trip due to local circumstances beyond our reasonable control, including road conditions, poor weather, changes in transport schedules, and/or vehicle breakdowns.
GENERAL
To the fullest extent permitted by law, we will not be responsible for any omissions or modifications to the itinerary or the inclusions due to Force Majeure or other circumstances beyond our control happening after we have accepted your booking. This includes any loss of enjoyment or distress caused by omissions or modifications.
If you are entitled to any compensation for any modifications or omissions, then you agree it will be reduced by the value of any alternative services we provide that you accept.
We will not be responsible to you for any other expenses or loss you incur resulting from any amendment or change to the itinerary or its inclusions resulting from an event of Force Majeure.
UNUSED & DENIED SERVICES
No refunds will be made for any travel arrangements not utilised, whether by choice or because of late arrival or early departure. This includes the failure of common carriers to operate according to schedule, which we disclaim responsibility for.
If you are not fully vaccinated against COVID-19 and particular suppliers refuse to provide you with travel arrangements, then you agree you will not be entitled to any refund for those arrangements. We will not be responsible to you for any loss or expenses you incur (including loss of enjoyment) if you are denied services in these circumstances.
CLIENT NAMES – EXACTLY AS PER PASSPORT
For security reasons, airlines and our overseas suppliers require names to be given exactly as stated in your passport. If you do not advise the correct information and we have to re-issue airline tickets or other documentation, then you will be responsible for any fees charged (such as airline cancellation charges or re-issue fees) in addition to our own reasonable administration fees.
TRAVEL INSURANCE
It is a condition of your booking that you are adequately insured for the duration of your tour. We recommend comprehensive travel insurance to cover cancellation, medical requirements, luggage and additional expenses. We are representatives for both CoverMore and NIB insurance should you require a quote but the choice of insurer is yours. We strongly suggest you purchase insurance at the time you pay your deposit. This is because cancellation fees and charges are payable from that time.
You must provide us with the policy number for your insurance policy and the phone number and name of your emergency contact prior to travel. It is the traveller's responsibility to read through the insurance company's PDS and be comfortable with the policy's coverage.
ACCOMMODATION
Due to the dynamic nature of the travel industry, we may need to substitute hotels, vessels and other forms of accommodation with properties or vessels of a substantially comparable or higher standard. We will endeavour to minimise substitutions.
PASSPORTS, VISAS
It is a requirement that you hold a valid passport and any required visas for your tour. It is your responsibility to ensure that you are in possession of the necessary documentation to comply with the laws and regulations of the countries to be visited. We recommend Vina Visas for your visa processing needs. This recommendation comes in good faith and SWT cannot be held responsible for any repercussions of delays or errors in the visa issuing process.
Visa processing is not included in our tour costs and processing fees from $100 are applicable for any travellers who require assistance. Any traveller requiring assistance must be available to physically come into Sisterhood Central.
VACCINATIONS
We strongly encourage you to be fully vaccinated against COVID-19 with a vaccine approved by the Therapeutic Goods Administration. This is so health risks for yourself and others you come into contact with can be mitigated. If you choose to travel without being fully vaccinated, then you do so accepting the implicit risks to your health and you agree to provide us with waivers and releases as we may require.
It is your responsibility to obtain vaccinations and preventative medicines as may be required for the duration of the trip. Any information provided by us is given in good faith.
ABILITY TO TRAVEL - FITNESS CRITERIA
Our Fitness Criteria form part of the booking process. To get the most out of your experience, at a minimum you will be able to:
Walk 2-3 hours daily (approximately 10,000 steps) on uneven surfaces without the use of a walking aid and at a group pace.
Regularly walk up multiple flights of stairs and short, steep hills.
Stand for extended periods without needing to sit down in both hot/cold climates.
Carry your luggage.
Get in and out of a bath without assistance (some hotels may have a shower over a bath).
Get on and off various modes of transport without assistance.
Generally, be able to participate in the tour without any special assistance from SWT.
Physical Rating
Each of our tours includes a physical rating to assist you in choosing the perfect holiday. Every tour necessitates an approximate walking step count of 10,000 (except for our Free & Easy tours). More active tours entail lengthier walks on more challenging terrain and may encompass more physical activities including cycling etc.
Basic Fitness Rating - A basic level of fitness is necessary for these tours. Typically, a day of walking entails approximately 10,000 steps and you should be capable of boarding and disembarking coaches, trains and boats unaided as well as managing steps and uneven terrain including cobblestones and unsurfaced roads and paths.
Moderate Fitness Rating - A moderate level of fitness will be required for these tours due to the length and/or overall physicality of our tour itinerary. You can expect to walk more than 10,000 steps daily on more challenging terrain and longer periods. You must be capable of boarding and disembarking coaches, trains and boats unaided and at times handle your luggage.
Challenging Fitness Rating - A high level of fitness is required for these tours. You can expect to participate in challenging walks for longer periods often on uneven and steep terrain. Prepare to be active for most of each day. You must be capable of boarding and disembarking coaches, trains and boats unaided and at times handle your luggage.
The above ratings are a general guide so please consider your physical capabilities before booking and contact Sisterhood Central on 1300 885 255 for further clarification or guidance.
We rely on the information you provide on our ‘Fit to Travel’ online booking which forms part of our conditions of travel. You warrant that the information you provide is accurate and there are no other medical issues (both physical/mental) that may impact your ability to participate in the group dynamics of the tour and without the need for special assistance. Women with disabilities are welcome on all SWT tours (where possible) provided you are accompanied by an able-bodied companion and do not require special assistance from SWT personnel. SWT reserves the right to exclude any person from a tour if SWT, acting reasonably thinks that the individual requires special assistance for a condition not previously fully disclosed. If you have doubts about your ability to undertake the tour, please contact us to discuss your circumstances before making a booking request.
If your circumstances change following your completion of the ‘Fit to Travel’ form, then you must notify us as soon as reasonably possible, and in any circumstance before travel. We reserve the right to cancel your booking if your changed circumstances mean you will require special assistance from SWT personnel during the tour. We suggest that your travel insurance (which you are obliged to have in place under these Terms) includes comprehensive cancellation coverage.
SWT will not be liable for any damage, injury, death or loss of any kind arising from your failure to disclose relevant medical information.
It is your responsibility to ensure that you have a suitable level of health and fitness to undertake the tour of your choice. If you have doubts about your ability to undertake the tour, please contact us to discuss your circumstances prior to making a booking request.
EXISTING MEDICAL CONDITIONS
If you have a medical condition which may reasonably be expected to increase your risk of needing medical attention, or which may affect the normal conduct of the tour, then you must advise us prior to or at the time you make your booking request.
We may request you to provide an assessment of your medical condition from a qualified medical practitioner. If the assessment indicates that you are not fit to travel or will require special assistance which we cannot reasonably provide, then we may cancel your booking. Provided you notified us of your medical condition prior to or at the time you made your booking request, we will provide you with a full refund of payments made less an administrative fee of $100.
If you fail to provide a medical assessment within a reasonable time, then this will be considered a cancellation by you and cancellation fees and charges will apply (See ‘Cancellation By You’ section above).
NEW MEDICAL CONDITIONS
You must advise us of any new or changed medical conditions which may reasonably be expected to increase your risk of needing medical attention, or which may affect the normal conduct of the tour.
We may request you to provide an assessment of your medical condition from a qualified medical practitioner. If the assessment indicates that you will require special assistance which we cannot reasonably provide or if you fail to provide a medical assessment within a reasonable time, then this will be considered a cancellation by you and cancellation fees and charges will apply (See ‘Cancellation By You’ section above).
NON-DISCLOSED MEDICAL CONDITIONS
If any non-disclosed medical conditions mean that you will require special assistance which we cannot reasonably provide, then we acting reasonably may exclude you from the tour this will be considered a cancellation by you and cancellation fees and charges will apply (See ‘Cancellation By You’ section above).
DIETARY REQUIREMENTS
Special dietary requests are required to be notified to us at the time of booking. We will endeavour to communicate your requirements to relevant suppliers. However, we cannot guarantee requests will be met by suppliers. It is your responsibility to check that meals and beverages do not contain any allergens. We expressly disclaim any liability for meals or beverages that contain allergens other than in circumstances where we have been negligent.
WILLING TO SHARE ROOM SERVICE
We offer a willing-to-share service for solo travellers in twin accommodation, saving on the single supplement pricing. There are no guarantees that a willing to share will be available and we do not warrant the age or compatibility of any persons who twin share. As a courtesy to your fellow traveller, please do not request to share if you know you snore. Please note that your roommate is not responsible for providing any assistance to you. If we are unable to find a willing to share, a single supplement will apply. SWT will not be liable for any additional charges incurred for changing room configuration whilst on tour.
BEHAVIOUR WHILST ON TOUR
When joining a group tour, you undertake to conduct yourself in a respectful manner conducive to good group dynamics. Bullying, undermining the Tour Hostess or Tour Guide, inappropriate language and violence will not be tolerated. You will abide by our abovementioned pledge and if you act in a manner that threatens the safety of others on tour or significantly disrupts their enjoyment, the tour leader may, acting reasonably, require you to leave the tour. You will not be entitled to any refund for unused services and you will be responsible for any additional costs incurred. You may be excluded from any tour at our discretion if you fail to comply with our reasonable instructions whilst on tour, or if you require special assistance due to your inability to keep up physically with the group, an existing medical condition or disability not disclosed to us. If we exclude you from the tour on this basis, then you acknowledge that you will not be entitled to any refund for any remaining portion of the tour and you will be responsible for all costs associated with your onward travel and repatriation.
INDEPENDENT SERVICES
We are not responsible for any additional activities or excursions which are not included in the booked itinerary or which we sell as an agent for the principal operator. Any advice or recommendation given by us, a guide or local representative is made in good-faith, based on known information, and does not make us responsible for the acts or omissions of the principal operator of the excursion or activity.
ACCEPTANCE OF RISK
GENERAL
You acknowledge that travel involves personal risks which may be greater than those present in your everyday life. This could be as a result of the adventurous nature of your tour from visiting destinations which present geographical, political or cultural risks and dangers.
You should consult guidance issued by the Department of Foreign Affairs and Trade (DFAT) applicable to the destinations within your itinerary. You acknowledge that your choice to travel is made having had the benefit of DFAT guidance (www.smartraveler.gov.au), and you accept any additional personal risks associated with your travel.
COVID-19
You acknowledge that you are travelling at a time when Covid-19 is endemic and that Covid-19 presents risks to your health and may cause death. By making a booking request, you accept all risks associated with Covid-19 infection during travel and you release us (and our directors, officers, employees and suppliers) from liability in connection with Covid-19 infection.
RESPONSIBILITY
SERVICES BY THIRD PARTY SUPPLIERS
We partner with reputable and reliable third-party suppliers over whom we have no direct control. You acknowledge that our obligations to you are limited to taking reasonable steps to select a reputable Independent Supplier and arranging for them to provide those travel arrangements to you. Independent Suppliers over whom we have no direct control include but are not limited to airlines, railway and cruise operators, hoteliers, independent transport companies (i.e., vehicles not operated by us), attraction and venue operators and common carriers.
To the fullest extent permitted by law, we will not be responsible to you for any loss, damage, personal injury or delay attributable to the actions or omissions of an Independent Supplier and not caused by our negligence. Any claims you have in this regard must be made against the Independent Supplier.
SERVICES WE DIRECTLY SUPPLY
To the extent only that we are the principal supplier to you of travel arrangements or other services which we control, then we will provide those travel arrangements and services with reasonable skill and care.
We will only be responsible for our employees in the course of their employment, and for our agents and suppliers (where we have direct control over them) if they were carrying out the work we had asked them to do.
We will not be responsible for any loss, damage, claim or expense caused by the acts or omissions of yourself, of any other third party not connected with the provision of the travel arrangements or services, or due to an event of Force Majeure.
RECREATIONAL SERVICE
If we supply any recreational services to you, then to the maximum extent permitted by law we exclude any liability for death, physical injury or mental injury or any other liability referred to in section 139A(3) of the Competition and Consumer Act 2010 (Cth) resulting from our failure to comply with a guarantee that applies under Subdivision B of Division 1 of Part 3-2 of the Australian Consumer Law.
This exclusion does not apply to significant personal injury caused by our reckless conduct.
Recreational services means services that consist of participation in the activities referred to in Section 139A of the Competition and Consumer Act 2010 (Cth), being participation in:
(a) a sporting activity or similar leisure-time pursuit; or
(b) any other activity that:
(i) involves a significant degree of physical exertion or physical risk; and
(ii) is undertaken for the purposes of recreation, enjoyment or leisure.
GENERAL LIABILITY LIMITATION
We will not be responsible for any loss or additional expenses you incur for any missed connections/services attributable to delays outside of our control.
You acknowledge that travel arrangements or services which comply with local laws and regulations will be deemed to have been properly performed, even if this would not be considered the case in Australia.
Australian Consumer Law and corresponding legislation in State jurisdictions in certain circumstances imply mandatory conditions and warranties into consumer contracts (“Consumer Warranties”). These Booking Conditions do not exclude or limit the application of the Consumer Warranties other than with respect to the supply of recreational services. Other than the Consumer Warranties, we disclaim all warranties.
To the fullest extent permitted by law, our maximum liability to you under these Booking Conditions, in tort (including negligence) or at law is limited to arranging for the travel arrangements to be resupplied or payment of the cost of having them resupplied.
COMPLAINTS
In the event of a problem with any aspect of your travel arrangements, you must tell us or make our representative or our local supplier aware of such problems as soon as possible. This is so we or our suppliers have the opportunity to rectify any issues on the ground.
If you notify us of a problem during travel and we haven’t resolved it to your satisfaction, please follow this up in writing within 30 days from the end of your travel arrangements. This is so we have the opportunity to pursue the claim with our own suppliers (if relevant).
If you fail to follow this procedure, this may limit your rights to make a claim.
DEEMED ACCEPTANCE
If you place a booking on behalf of another party, you represent and promise us that you are duly authorised to provide the agreement and consent of the other party to be bound by these Booking Conditions. You agree that you will be responsible for any loss or damage we incur if this is not the case.
When on tour, we may take photographs or make recordings of you and your activities that identify you for promotional purposes on social media. We reserve the right to use any images and/or recordings for promotional and marketing purposes. You consent to this use and acknowledge you will not be entitled to any payment or other compensation. If you do not consent to the use of your image or likeness, please advise us at least 21 days prior to the commencement of your tour. Should you not consent we ask that you preclude yourself
GENERAL
The contract between the trustee for the CJS Family Trust trading as Sisterhood Women’s Travel and you are governed by the laws of the State of Victoria, Any disputes shall be dealt with by a court with the appropriate jurisdiction in Victoria.
If any provision of these Booking Conditions is found to be unenforceable, then to the extent possible it will be severed without affecting the remaining provisions.
Any personal information you provide to us will be collected, stored, used, protected and shared in accordance with Australian Privacy Principles, and our Privacy Policy, which is published here - Privacy
Updated: 23 November 2023